Linda Stone has published her email policy which she calls eFree:
1. Reply all is usually a bad idea.
2. If you’re cc’d, there’s no need to reply.
3. A short, thoughtful email gets a quicker response. Long emails are read last.
4. If this issue cannot be resolved in 3 emails, consider scheduling a call or a meeting.
5. Thank you. Always lovely. Sometimes not necessary.
She uses this policy statement as a signature in her emails. It’s her way to communicate her preferences. Good point. Could be my email policy too. Particularly #3. Make it short fellas, willya? The same applies to my mobile voice mailbox: Don’t tell me the story of your life into the box. Don’t repeat yourself. Make it short.